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FAQs

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Contact our customer service by email at info@labottegardiane.com

We will respond to you within 24 hours excluding weekends and public holidays.

You can contact us by telephone from Monday to Friday from 8:00 a.m. to 6:00 p.m. on 04 66 73 20 85

By post to La Botte Gardiane, Customer Service, ZA Lallemande RN-113, 30670 Aigues-Vives.

WHAT ARE THE DELIVERY TIMES & COSTS?

Shipping times vary between 2 working days for a pair in stock and up to 2 weeks for a pair made on request. These deadlines may vary depending on the workload of our workshop. We deliver free of charge in mainland France, Corsica and Monaco and worldwide for additional delivery costs. For more information regarding shipping and delivery arrangements, please refer to the “Delivery & Returns” page.

HOW TO CHOOSE MY SIZE?

For closed shoes (boots, ankle boots, ankle boots, derbies and moccasins): we recommend that you take your usual size. For sandals : we recommend choosing half a size larger than your usual size. For closed sandals (Caroles, Cilaos, Jérôme, Fisherman and Géronimo, Serge): we recommend that you take a size larger than your usual size. If in doubt, size recommendations are indicated in the shoe description. If your foot has a specificity (wider, thinner, strong or very strong instep), we offer one allowing you to adapt the shoe to your needs.

HOW DO EXCHANGES & RETURNS TAKE PLACE?

To return a standard item to us, you have 30 clear days from the date of receipt of your order to make a request and return the product to us. To do this, contact us by e-mail at info@labottegardiane.com specifying your contact details and the reason for the return. In the event that the item is not suitable, the return costs are the responsibility of the customer. Concerning tailor-made items (non-standard items, including specific additions or modifications), in accordance with article L222-7 of the Consumer Code, the right of withdrawal cannot apply. Returns should be sent to the following address: La Botte Gardiane, ZA Lallemande, RN 113 30670 Aigues-Vives. We recommend that you select a tracked delivery method. Without the use of a tracking number, we will not accept any complaints. For more information regarding shipping and delivery arrangements, please refer to the “ Delivery & Returns ” page.

WHAT ARE THE MEANS OF PAYMENT?

By Visa, MasterCard, Carte Bleue bank card. By check from a bank domiciled in mainland France. Wire Transfer. In the event of payment by check, it must be issued by a bank domiciled in mainland France and made payable to La Botte Gardiane. It should be sent to La Botte Gardiane, Orders Department, ZA Lallemande RN113, 30670 Aigues-Vives. Products ordered in stock are reserved for 10 days from the order date. After this period and in the absence of receipt of the corresponding check, the product(s) ordered will be returned to stock. Collection is made upon receipt of the check.

MY ACCOUNT

To create an account, simply go to the “ My Account ” page and enter your personal information. Once your account is created, you will be able to easily access your orders and manage your delivery addresses. Your returns, credits and discount vouchers will be sent to you by email. If you wish to log in to your account but have forgotten your password, go to the “ My account ” tab and click on “ Forgotten password ”, so you will receive a link by email allowing you to get a new password that you can customize once logged in. In order to subscribe to our newsletter and be informed of all the latest news from La Botte Gardiane, you can leave us your email address in the field provided for this purpose to the right of the home page.

HOW DO I TAKE CARE OF MY SHOES?

For oily leathers and waxed crust, we recommend cleaning the leather with a damp sponge then applying a colorless grease using a soft cloth. To remove any scratches, apply a small amount of shoe polish. We do not recommend the use of Sapo grease because to soften the leather, it breaks its fibers and thus alters its integrity. Prefer natural greases such as you can find on our site in the Care and repair section. Note: if you do not wear your shoes for a long time, a thin white film may appear, which emanates from the leather and helps protect it. To remove it, you can wipe your shoes with a soft cloth or heat them with a hairdryer to make the grease penetrate the leather again.

For Camargue croupon, velvet or glittered leathers, it is essential to apply a waterproofing agent before the first use in order to protect your shoe from liquids which could stain them. However, to remove stains, you can use a sponge and soap. If this is not enough, you will need to brush the leather with a soft metal brush (brass for example), or use a suede eraser or even very fine-grained abrasive paper.

For greasy stains, you can apply a dry stain remover, gasoline F, or Terre de Sommières®. We advise you to test the behavior of the product on an inconspicuous part of the shoe before applying it to the entire surface.

For python print leathers and leathers with hair, they should be waterproofed with an aerosol spray or a solvent-free waterproofing spray , before wearing them for the first time. You can also use a comb to clean the hairs.

Note: During the first few days of using your pair of boots or ankle boots, your heel may rise slightly inside the boot. This transient phenomenon (around 10 days) is completely normal: the sole is made up of different thicknesses of leather which make it very rigid. It takes time to “break in” the sole and soften it. After this period, the de-tailing disappears. If this heel drop is too significant, it is possible that the fit is not suitable (shoe size too large or instep too thin). In this case, contact our customer service by email at info@labottegardiane.com .

CUSTOM-MADE: HOW TO TAKE MY MEASUREMENTS?

If you would like to order custom-made boots, download our made-to-measure guide and follow the step-by-step instructions. We also offer you below some instructions for taking your measurements.

‍ Measuring the perimeter of your calf:

It is recommended to take this measurement sitting, barefoot, checking that your foot is flat on the ground. Measure the circumference of your calf, where it is strongest, taking into account the height of the boot.

Measuring the height of your boot:

To take this measurement, you must be standing straight, barefoot, with your foot flat on the ground. For greater ease, ask a third person to measure, on the profile of your leg, the height you want from the ground. The maximum boot height is 3 cm below the hollow of the knee because a boot going into the hollow of the knee could cause discomfort when squatting. Note that this measurement does not take into account the total height of the boot (including sole and heel).

Measuring the instep:

Concerning the instep, the simplest thing is to determine whether with other shoes you have noticed that you have a thin, strong, or rather normal instep. If in doubt, do not hesitate to contact our customer service by email at info@labottegardiane.com .

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